Frequently Asked Questions

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What materials are used in your jewellery?

All of our silver pieces are crafted from recycled 925 sterling silver. We use sustainably sourced semi-precious gemstones, and our gold-plated pieces are finished with a high-quality layer of gold over bronze for a beautiful, long-lasting finish.
How do I measure my ring size?

Please refer to our Ring Size Guide to find your perfect fit before placing your order.
How should I care for my jewellery?

To keep your jewellery looking its best, we recommend avoiding contact with perfumes, lotions, sunscreen, and other beauty products. Store your pieces in a cool, dry place when not in use.

For sterling silver, occasional polishing with a silver polishing cloth will help restore its shine. If you've worn your jewellery in the ocean, rinse it with fresh water afterwards to remove any salt residue. We also recommend avoiding exposure to chlorine, as it can affect the finish of your jewellery over time.
Is your jewellery waterproof or tarnish-resistant?

Our sterling silver jewellery is highly durable and can be worn daily with proper care. While our gold-plated pieces are crafted using high-quality gold plating, it is natural for the plating to gradually soften and fade over time with regular wear. Factors such as exposure to water, skincare products, perfumes, sweat, and friction can all affect the longevity of the plating. This is a normal characteristic of gold-plated jewellery and does not reflect a fault in the piece. Following our care recommendations will help maintain its finish for as long as possible.
Do I have to pay taxes or duties on my order?

Depending on your shipping destination, taxes and duties may apply at checkout, calculated automatically by Shopify based on your region. These charges are the responsibility of the customer and are separate from your product and shipping costs.
What is your returns policy?

We currently offer returns for customers within Indonesia only. Unfortunately, we're unable to accept returns for orders shipped outside of Indonesia. Contact us directly for more information.
What are your order processing and delivery times?

Once your order has been dispatched, you will receive a tracking number via email so you can follow its journey.

For customers in Bali, local deliveries are arranged via Gojek. Most local orders arrive within 1–2 days. To make coordinating your delivery as smooth as possible, please provide a WhatsApp number at checkout so we can easily contact you and send your Gojek delivery details.

Delivery times for all other locations will vary depending on your shipping destination and the shipping method selected at checkout.
How can I track my order?

As soon as your order has been dispatched, you'll receive a confirmation email containing your tracking link, allowing you to monitor your delivery every step of the way.